Assistant Director of Care Coordination

Assistant Director of Care Coordination
Indianapolis
Description

Care Coordination Assistant Director
Location: Indianapolis, IN preferred (Hybrid for some travel throughout the year into Indianapolis – must be based in Central Indiana for onsite partner engagement as needed)

We’re looking for a seasoned clinical leader to join our Care Coordination team as an Assistant Director. This role will support daily operations and lead cross-functional initiatives aimed at improving care outcomes for Medicaid members age 60+ as well as moderating work groups to keep maximum engagement and efficiency. You’ll work closely with the Care Coordination Director and other leaders across the organization to support compliance, manage interdisciplinary teams, and keep strategic projects moving forward.

This is a great fit for someone who is collaborative, detail-oriented, and passionate about person-centered care—especially in long-term services and supports (LTSS) and home-based care. Looking for someone who is flexible and able to pivot in an ever changing environment.

Key Responsibilities
Serve as a thought partner to the Care Coordination Director; help prioritize and execute department needs
Provide clinical advisement to managers and support change management efforts across the team
Support and sometimes lead cross-functional workgroups to maintain momentum on key initiatives
Monitor and manage escalations, ensuring appropriate clinical and operational follow-up
Act as a secondary business owner for multiple care coordination reports; assist with report interpretation and follow-through
Support audit preparation and ensure compliance with contract and regulatory requirements
Review and enhance desktop procedures for clinical workflows
Facilitate monthly membership reviews to assess staffing needs, case loads, and program capacity
Lead the Community Health Worker (CHW) referral process and oversee workflows in the nursing facility (NF) setting
Moderate focus groups and surface clinical concerns from the field by staying closely connected with Interdisciplinary Care Teams (ICTs) statewide

Required Qualifications
RN Licensure in Indiana (active and in good standing)
Minimum 5 years of clinical experience, preferably in community-based or long-term care settings
Proven leadership or supervisory experience with clinical teams, including staffing oversight
Experience with geriatric populations, behavioral health, substance use disorder (SUD), and LTSS
Strong background in care management, including interdisciplinary care team coordination
Hands-on experience with managed Medicare and/or Medicaid
Previous involvement in program implementation or operational rollouts
Proficiency in Microsoft Outlook, Excel, and Teams
Willingness and ability to travel within Indiana occasionally and be present onsite in Indianapolis as needed